TCR - Frequently Asked Questions

WHAT IS A TYPICAL DAY LIKE? IS THE ENVIRONMENT STRUCTURED?
A typical daily schedule varies according to the resident's treatment plan designed specifically for them however; residents have scheduled meal and medication times. The day may include: clinical day program, individual therapy, vocational experiences, mentoring outings, recreational therapy, schooling and socialization time.

DOES TCR ENSURE THAT ALL RESIDENTS TAKE THEIR MEDICATION ON A CONSISTENT BASIS?
Medications are dispensed four times per day.Compliance and refusals are documented. There is staff available 24 hours per day to dispense "as needed" medication.

DO YOU OFFER CLINICAL SERVICES?
New Vitae Mental Health Center is located on the grounds of Mount Trexler Manor. This JCAHO Accredited program employs three psychiatrists and provides both an Outpatient program and a Partial Hospitalization Program. Individual therapy is also available. Transportation is provided for residents living in Quakertown House or the TryCo Apartments.

ARE MEDICAL NEEDS ATTENDED TO? HOW?
A medical doctor visits the residential facilities one time per week. Specialist appointments or, if needed, interim medical doctor visits are scheduled by the nurse. Transportation is provided by staff.

DOES TCR OFFER ACTIVITIES? ON-SITE? IN THE COMMUNITY? IS THERE AN ON-SITE GYM?
There is an activity calendar which provides for a variety of interests ranging from physical to creative activities. Many activities are off-site to places such as: restaurants, malls, movies and museums. There are annual vacations to Cape May, New Jersey and Fort Meyers, Florida. Mount Trexler Manor has an on-site gym.

CAN RESIDENTS GO TO SCHOOL OR WORK?
Residents are encouraged to enrich their lives through school and/or work. The Case Manager assists in providing guidance in this area. Vocational skills testing is arranged by the Case Manager and is performed by the Office of Vocational Rehabilitation.

WHAT TYPES OF ROOMS DOES TCR OFFER?
Residential facilities offer both private and semi-private rooms. The apartment program offers housing with private bedrooms as well as shared living facilities.

WHAT ARE THE VISITING HOURS? CAN RESIDENTS CALL HOME? COME HOME FOR VISITS? IS FAMILY INVOLVEMENT ENCOURAGED?
Visiting hours are from 9:00 A.M. to 9:00 P.M. Residents may make and receive telephone calls at any time. Home visits are allowed for any period of time. Family interaction is highly promoted and encouraged.

DOES TCR PROVIDE A SAFE ENVIRONMENT?
All TCR programs are voluntary, however, for the residents' safety; we ask that they notify staff when leaving the premises and supply us with their agenda and estimated return time.

DOES TCR ACCEPT CONSUMERS FROM OUTSIDE OF PENNSYLVANIA?
Consumers are accepted from anywhere in the United States and all foreign countries. The age range is 21 and over for the general population. 18 to 25 year old consumers are admitted to Young Adult Services.

DO YOU HAVE SOMEONE TO HELP OBTAIN ALL ELIGIBLE BENEFITS?
Case Managers work with residents and their families to ensure maximization of all benefits. Case Managers perform all duties related to applying for benefits.

WHAT ARE THE COSTS?
Residential rates are based on room preference and level of services needed. Clinical services fees may be covered by private insurance, Medicare, or Medicaid.



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